I’m obviously biased here, but the recent dealings with NYS and the SNI casino issue are interesting to say the least. It’s a good study in negative PR from just about everyone’s perspective. Firstly, the SNI apparently failed to secure a solid account or protective way to prevent NYS from […]
Life isn’t Fair
Google Certified
Meta-hype
Triggering
Lag Metrics
Wokeness Part 2
Getting Lost in Research
The “Demand” of Services
Something occurred to me the other day while I was talking to a colleague about business. We were discussing services and how certain customers were difficult to deal with. In service industries, customers are bread and butter. But not all customers are awesome and pretty much everyone has a “karen” […]